Scoopi Poo service terms.

1. Service scope

The standard service covers a reasonable visual search of the agreed safely accessible outdoor areas, collection of ordinary solid dog faeces, secure bagging, placement into the customer’s nominated red general-waste bin, a gate check and a completion message.

2. Customer responsibilities

• Provide accurate information about dogs, access, yard size and buildup.
• Secure every dog away from the service area before arrival.
• Provide safe gate access and an accessible red bin.
• Disclose known infectious animal illness, persistent diarrhoea, sharps, chemicals or other hazards.

3. Service limitations

The service does not guarantee discovery of waste hidden by long grass, leaves, stored objects, soil or inaccessible areas. It does not include urine, vomit, liquid diarrhoea, dead animals, sharps, chemicals, general rubbish, pest control, sanitising or veterinary services.

4. Initial and overdue cleans

Estimates are based on the information and photographs provided. Where the property materially differs, Scoopi Poo may stop at the quoted allowance or offer additional time at the published rate with customer approval.

5. Access and missed visits

Where attendance is prevented by an unsecured dog, locked gate, incorrect access details or unavailable bin, Scoopi Poo may charge 50% of the regular fee for the first occurrence and the full fee for later occurrences.

6. Cancellation and pauses

Customers may pause or cancel future recurring service. Notice before 5:00 pm on the day before the scheduled visit avoids a late cancellation or attendance charge.

7. Weather and safety

Service may be postponed or cancelled due to lightning, severe weather, flooding, extreme heat, unsafe ground, dangerous animals, aggressive conduct or another unreasonable risk.

8. Payments

Recurring services are charged using the separately authorised payment method after approval. Failed payment may suspend future service. Price changes require at least 14 days’ written notice.

9. Concerns and consumer rights

Report service concerns promptly. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

10. Ending service

Either party may end future service. Scoopi Poo may end service immediately for threatening conduct, repeated non-payment, repeated unsafe access, undisclosed aggressive dogs or unacceptable safety risk.

11. Contact

Email info@scoopipoo.com.au or call 0408 410 335.